1.1 “Platform” means the real-estate website, any related mobile or desktop applications, sub-domains, software, and all associated services, features, and content made available now or in the future.
1.2 “User” or “you” means any natural or legal person who accesses or uses the Platform in any manner, whether as a prospective buyer, tenant, seller, landlord, broker, agent, advertiser, or visitor.
1.3 “Content” means all text, photographs, images, video, audio, data, code, graphics, trademarks, trade names, plans, layouts, floor-areas, descriptions, statistics, ratings, comments, messages, and any other information uploaded to, transmitted through, or displayed on the Platform.
1.4 “Listing” means an advertisement, post, or page on the Platform that describes, promotes, or offers a property for sale, lease, or any other disposition.
1.5 “Broker” or “Agent” means a natural or legal person licensed by the Real Estate Regulatory Agency (“RERA”) to carry out real-estate brokerage activities in the Emirate of Dubai.
1.6 “Dubai Land Department” or “DLD” means the governmental authority responsible for land registration, regulation, and oversight of real-estate transactions in Dubai.
1.7 “RERA” means the Real Estate Regulatory Agency, being the regulatory arm of the DLD.
1.8 “Applicable Law” means any federal or Emirate-level statute, regulation, decree, decision, circular, directive, or other binding instrument in force in the United Arab Emirates (“UAE”) and the Emirate of Dubai, including without limitation all rules issued by DLD and RERA.
Interpretation Rules.
(a) Headings are for convenience only and do not affect interpretation. (b) Words importing the singular include the plural and vice versa. (c) A reference to “including” or “includes” means “including without limitation.” (d) Any reference to a statute or regulation includes any amendment or replacement thereof. (e) If there is any inconsistency between translations, the English text prevails.
2.1 Minimum Age. By accessing or using the Platform, you represent that you are at least 18 years of age and have full legal capacity to enter into binding contracts under the laws of the UAE.
2.2 Authority of Legal Persons. Where you act on behalf of a company, partnership, or other legal entity, you warrant that you have full power and authority to bind that entity to these Terms.
2.3 Broker & Agent Eligibility. Users who publish Listings or otherwise carry out real-estate brokerage activities on the Platform must:
(a) hold a current RERA broker’s licence; (b) display a valid Trakheesi permit number for each Listing; (c) comply with all RERA advertising guidelines and circulars; and (d) maintain professional indemnity coverage as may be required by Applicable Law.
2.4 KYC & Sanctions Screening. The Platform may at any time request proof of identity, proof of address, licensing documentation, or other information to satisfy know-your-customer (“KYC”), anti-money-laundering (“AML”), and counter-terrorist-financing (“CTF”) obligations. Access may be denied, suspended, or terminated if you: (i) fail to provide requested information; (ii) appear on any UAE, UN, EU, UK, OFAC, or similar sanctions list; or (iii) are otherwise ineligible under Applicable Law.
2.5 Accuracy of Information. You undertake that all information supplied to the Platform is true, accurate, current, and complete, and that you will promptly update such information as necessary.
3.1 Binding Agreement. These Terms & Conditions (“Terms”) constitute a legally binding agreement between you and the operator of the Platform. By accessing, browsing, or using any part of the Platform, you confirm that you have read, understood, and agreed to be bound by these Terms, together with any policies referenced herein (including the Privacy Policy, Cookie Policy, and any supplemental terms).
3.2 Territorial Reach. The Platform is intended for use in connection with properties located in Dubai. Access from other jurisdictions is permitted provided such access does not violate Applicable Law; however, the Platform makes no representation that the Content is appropriate or lawful outside Dubai.
3.3 Devices & Channels. These Terms apply to access via any device (desktop, mobile, tablet, wearable, IoT device) and via any means (web browser, application program interface (“API”), widget, or other technology).
3.4 Amendments. The Platform may amend these Terms at any time by posting the updated version and changing the “Last Updated” date. Continued use after such posting constitutes acceptance of the amended Terms. Material changes will, where practicable, be notified via prominent notice or email prior to taking effect.
3.5 Relationship to Other Agreements. Certain services (e.g., payment processing, mortgage pre-approval, property management tools) may be subject to additional, service-specific terms. In the event of a conflict, those service-specific terms prevail with respect to the relevant service, and these Terms govern in all other respects.
4.1 Regulatory Framework. The Platform operates in accordance with the laws, regulations, and administrative circulars issued by DLD and RERA, including but not limited to Executive Council Resolution (6) of 2010, RERA Advertising Regulations, the Code of Ethics for Brokers, and any subsequent amendments.
4.2 Advertising Permits.
(a) Each Listing must display a valid Trakheesi permit number issued by DLD. (b) Brokers and developers are solely responsible for obtaining and maintaining such permits and for ensuring that all advertising content complies with RERA requirements regarding accuracy, visual representations, price disclosure, and use of comparative data.
4.3 Licensing & Records.
(a) Brokers must maintain an active RERA licence and company registration. The Platform may request copies of such licence and related documents at any time. (b) All Users must retain records of Listings, correspondence, and transaction documents for a minimum of five (5) years or such longer period as DLD or RERA may require, and must produce such records on demand to the Platform or competent authorities.
4.4 No Government Endorsement. The Platform is an independent private service provider and is neither owned, operated, endorsed, nor approved by DLD or RERA. Any reference to DLD or RERA is for regulatory compliance purposes only and does not imply sponsorship or certification.
4.5 Audit & Cooperation. The Platform reserves the right to audit Listings and User activity and to cooperate fully with DLD, RERA, law-enforcement, or judicial authorities. Such cooperation may include disclosure of User information, Content, IP addresses, communications, and transaction data, consistent with Applicable Law and the Platform’s Privacy Policy.
4.6 Suspension & Removal. The Platform may, without notice, remove any Listing or suspend any User account that (i) lacks a valid Trakheesi permit; (ii) is the subject of a regulatory complaint or violation notice; or (iii) otherwise breaches DLD or RERA rules.
4.7 Indemnity for Regulatory Breach. You agree to indemnify and hold harmless the Platform, its affiliates, officers, employees, and agents against any fines, penalties, damages, or costs arising out of or in connection with your breach of RERA or DLD regulations.
5.1 Registration Process. To access certain features you must create an account by completing the online registration form and accepting these Terms. Only one account per natural or legal person is permitted unless expressly authorised.
5.2 Identity Verification & KYC. Onboarding, and at any time thereafter, the Platform may require you to: (a) upload a government-issued identity document; (b) provide proof of address, corporate authorisations, or RERA licence; and (c) complete biometric or liveness checks. The Platform may perform Politically Exposed Person, sanctions, and adverse-media screening. Failure to pass or complete KYC may result in refusal, suspension, or termination of access.
5.3 Account Credentials & Multi-Factor Authentication. You must keep usernames, passwords, API keys, and authentication tokens confidential, and implement multi-factor authentication (“MFA”) where offered. You are solely responsible for all activities conducted through your credentials, whether authorised or not.
5.4 Security Obligations. You shall: (a) use up-to-date antivirus and anti-malware protection; (b) maintain secure network settings; and (c) notify the Platform immediately if you suspect unauthorised access or any security breach.
5.5 Account Suspension or Closure. The Platform may disable or delete an account without notice if: (i) required by Applicable Law, a court order, or a competent authority; (ii) KYC/AML checks fail or become outdated; (iii) suspicious activity is detected; or (iv) you breach these Terms. Data retention and deletion will follow the Privacy Policy and regulatory requirements.
6.1 Accuracy & Mandatory Disclosures. All Listings must be truthful, complete, and not misleading, and must include: (a) precise location; (b) correct built-up and plot areas; (c) current asking price in UAE dirhams inclusive or exclusive of VAT as applicable; (d) valid Trakheesi permit; and (e) the broker’s licence number. Staged or stock photographs must be clearly identified as such.
6.2 Prohibited Content. Listings shall not contain: (a) unsubstantiated “guaranteed” returns; (b) defamatory, obscene, or discriminatory language; (c) watermarking or overlay that obscures property details; or (d) any content that violates third-party intellectual-property rights or RERA advertising regulations.
6.3 Updates & Listing Expiry. You must promptly update or deactivate a Listing if: (a) the property becomes unavailable; (b) any material information (price, size, status) changes; or (c) 30 days have elapsed without reconfirming availability. Automated expiry reminders may be issued; failure to act may result in automatic unpublishing.
6.4 Availability & Viewings. By posting a Listing you warrant that genuine, good-faith viewings can be arranged on reasonable notice, and that no other exclusive arrangement prevents the transaction advertised.
6.5 Data Feeds & Integrations. If you supply Listings via XML/JSON feeds or CRM integrations, you remain responsible for data accuracy. The Platform may throttle or suspend feeds that generate excessive errors or duplicates.
6.6 Right to Edit or Remove. The Platform may edit, re-categorise, watermark, refuse, or remove any Listing at its sole discretion to improve quality, comply with Applicable Law, or respond to complaints.
7.1 Independent Contractors. Brokers and agents using the Platform act solely as independent contractors. Nothing herein creates an employment, partnership, joint-venture, fiduciary, or agency relationship between the Platform and any Broker or User.
7.2 No Implied Representation by Platform. The Platform does not represent buyers, sellers, landlords, or tenants and does not negotiate or conclude real-estate transactions. All offers, counter-offers, and agreements are made directly between the relevant parties.
7.3 Commission Structure & Disclosure. Brokers must disclose to all principals, in writing and before any binding commitment, the commission or fee payable and the party responsible for payment, in accordance with RERA Rule 85 and any subsequent guidance.
7.4 Dual or Multiple Agency. Where a Broker represents more than one party to a transaction, full written disclosure and informed consent of all parties are mandatory.
7.5 Fee Payment & Invoicing. Unless otherwise agreed in writing between transacting parties, commissions become due on execution of a binding sale and purchase agreement or lease, or on any other trigger event specified by RERA. Late-payment interest may be charged at the statutory rate.
7.6 Taxes. Brokers and agents are responsible for assessing and remitting any VAT or other taxes arising from their fees. The Platform bears no liability for tax compliance on your behalf.
7.7 Indemnity. You agree to indemnify and hold harmless the Platform against any claim, loss, or liability arising from your failure to comply with brokerage licensing requirements, fee disclosures, or fiduciary duties under Applicable Law.
8.1 Reservation Agreements. Where the Platform facilitates a property reservation, a standard form reservation or intent-to-purchase agreement, compliant with DLD practice, may be generated for electronic signature. Parties remain free to obtain independent legal advice.
8.2 Reservation Deposit. A reservation deposit (“Deposit”) is payable by the prospective buyer or tenant to demonstrate serious intent. The Deposit amount and holding period must be clearly stated in the reservation agreement.
8.3 Approved Escrow Accounts. All Deposits must be paid into a DLD-approved escrow account held either (a) by the registered developer for off-plan projects in accordance with Law (3) of 2020, or (b) by an RERA-licensed real-estate brokerage operating a client-money account. The Platform does not hold client funds.
8.4 Release of Funds. Funds are released from escrow only: (a) on execution of the sale and purchase or lease agreement; (b) on expiry of the reservation period without contract execution; (c) on mutual written instructions of the parties; or (d) as directed by a competent court or DLD order.
8.5 Forfeiture & Refunds. The reservation agreement must stipulate clear conditions for forfeiture of the Deposit (e.g., purchaser default) or refund (e.g., seller withdrawal, material misrepresentation). Any forfeiture must comply with Article 267 of the UAE Civil Transactions Law and relevant DLD circulars.
8.6 Escrow Fees. Bank or escrow-agent fees, if any, are borne by the parties in the proportions stated in the reservation agreement.
8.7 AML Monitoring. Escrow agents must apply ongoing AML/CTF monitoring, report suspicious transactions to the UAE Financial Intelligence Unit, and comply with Cabinet Decision (10) of 2019 on implementing Federal Decree-Law 20 of 2018 (AML).
8.8 Dispute Resolution. Any dispute relating to the Deposit shall be referred in the first instance to the Rental Disputes Centre or the Dubai Courts, as jurisdictionally appropriate, unless the parties agree to alternative dispute resolution (ADR).
9.1 Currency. All monetary amounts displayed on the Platform are denominated in United Arab Emirates dirhams (“AED”) unless expressly stated otherwise. Where prices are shown in another currency, the figures are indicative only and subject to the exchange rate applied by the relevant payment provider at the time of settlement.
9.2 Price Validity & Changes. Prices, service fees, and subscription charges are valid only for the period stated or, where no period is specified, until updated on the Platform. The Platform may change its fees or introduce new fees at any time upon at least seven (7) days’ prior notice.
9.3 Value-Added Tax (VAT) & Other Taxes. Unless otherwise indicated, prices quoted on the Platform are exclusive of VAT and any other indirect taxes, duties, or governmental charges. Users are responsible for assessing and remitting all taxes arising from their transactions, including the 5 % UAE VAT where applicable.
9.4 Payment Methods. The Platform may accept payment by credit card, debit card, bank transfer, approved payment gateway, or other methods as notified. The Platform is not a payment service provider and does not itself process or store card data; payments are handled by licensed third-party processors compliant with PCI-DSS.
9.5 Failed or Reversed Payments. If a payment is declined, reversed, or charged back, the associated service may be suspended until full settlement, and you agree to pay any reasonable charge-back or collection costs.
9.6 Refunds. Platform service-fee refunds are provided only where required by law or expressly stated in a specific service agreement. Reservation-deposit refunds are governed by Article 8 (Reservation, Deposit & Escrow Procedures).
9.7 Late-Payment Interest. Unpaid invoices accrue interest from the due date until paid in full at the rate of nine per cent (9 %) per annum or the maximum rate permitted under UAE law, whichever is lower.
10.1 Regulatory Basis. The Platform applies Federal Decree-Law (20) of 2018, Cabinet Decision (10) of 2019, the DLD Guidelines on Real-Estate AML, and any subsequent amendments.
10.2 Customer Due Diligence (CDD). The Platform and its appointed service providers may conduct risk-based CDD, including verification of identity, beneficial ownership, source of funds, and source of wealth. High-risk customers may be subject to enhanced due-diligence measures.
10.3 Recordkeeping. Copies of documents and information obtained for AML/CTF purposes are retained for a minimum of five (5) years after the end of the business relationship or completion of the transaction, whichever is later.
10.4 Threshold & Suspicious-Transaction Reporting. Cash or virtual-asset transactions equal to or exceeding AED 55,000, and any transaction suspected of relating to criminal activity, must be reported to the UAE Financial Intelligence Unit via the “goAML” platform. Users agree to supply, on request, all data necessary for such reporting.
10.5 Sanctions Screening. Users are screened against UAE, UN, EU, UK, and OFAC sanctions lists. The Platform may refuse or terminate access where a match is found or where a User is located in, or transacting with, a jurisdiction subject to comprehensive sanctions.
10.6 Co-operation with Authorities. The Platform will co-operate fully with competent authorities, including sharing User data, transaction records, and IP logs where lawfully requested.
10.7 Indemnity. You shall indemnify the Platform against any loss, damage, or liability resulting from your breach of AML/CTF obligations or the provision of false or misleading information.
11.1 Platform IP. The Platform, its underlying software, design, layout, look-and-feel, trademarks, service marks, logos, and all original Content created by or for the Platform (“Platform Materials”) are protected by UAE copyright, trademark, and other intellectual-property laws. All rights not expressly granted are reserved.
11.2 User-Generated Content Licence. By uploading or posting any Content, you:
(a) represent and warrant that you own or have the necessary licences, rights, and consents to publish such Content; and
(b) grant the Platform a worldwide, non-exclusive, royalty-free, transferable, sublicensable licence to use, reproduce, distribute, prepare derivative works of, display, and perform the Content for the purpose of operating, marketing, and improving the Platform and related services.
11.3 Third-Party IP. Where Content incorporates third-party trademarks, photographs, plans, or other protected works, you must hold a valid licence or written permission.
11.4 Copyright Complaints. If you believe that any Content infringes your copyright, please send a takedown notice to the designated email address with: (i) identification of the work claimed to be infringed; (ii) URL or other location of the infringing material; (iii) your contact information; and (iv) a statement made in good faith and under penalty of perjury.
11.5 No Reverse Engineering. You may not de-compile, disassemble, reverse-engineer, or otherwise attempt to derive the source code or underlying ideas of the Platform Materials except to the limited extent expressly permitted by Applicable Law.
12.1 Permitted Use. You may use the Platform solely for lawful purposes connected with viewing, enquiring about, or marketing real-estate in Dubai, in accordance with these Terms and Applicable Law.
12.2 Prohibited Conduct. You shall not:
(a) scrape, harvest, copy, or crawl Content for commercial use without written permission;
(b) upload malicious code, viruses, worms, or other harmful material;
(c) attempt to gain unauthorised access to any portion of the Platform, servers, or networks;
(d) interfere with or disrupt the integrity or performance of the Platform;
(e) perform any load testing, penetration testing, or security scanning without prior written consent;
(f) use automated scripts (bots) to submit enquiries or Listings;
(g) misrepresent your affiliation or impersonate another person;
(h) infringe any intellectual-property or privacy rights; or
(i) engage in any activity that is fraudulent, deceptive, or otherwise contrary to the public interest.
12.3 Security Measures. The Platform implements industry-standard technical and organisational measures, including TLS encryption, firewall segmentation, intrusion-detection systems, and periodic security audits.
12.4 Security Breach Notification. If you discover a vulnerability or breach, you must inform the Platform immediately via the designated security email address and refrain from public disclosure until the issue is resolved.
12.5 Right to Suspend. The Platform may restrict or terminate your access if your conduct, in the Platform’s sole opinion, threatens the security, integrity, or reputation of the Platform or its Users.
13.1 Third-Party Content. The Platform may contain links to websites, widgets, APIs, or services controlled by third parties (collectively, “External Services”). The Platform does not endorse, control, or assume responsibility for External Services and provides such links solely for convenience.
13.2 Use at Your Own Risk. Accessing External Services is at your own risk. The Platform is not liable for any loss or damage arising from your use of or reliance on third-party sites or resources.
13.3 Embedded Tools & APIs. Mortgage calculators, map services, payment gateways, chat tools, or other embedded functions may be provided by third-party vendors subject to their own terms and privacy policies. By using these tools you agree to comply with such third-party terms.
13.4 Data Sharing. Where you authorise an integration, you consent to the Platform exchanging your data with the relevant provider to enable the service. The Platform is not responsible for the security or use of data after it is transmitted to a third party.
13.5 Service Availability. External Services may be modified, suspended, or discontinued at any time without notice. The Platform bears no liability for any impact on your use of the Platform caused by such changes.
13.6 Indemnity. You agree to indemnify and hold harmless the Platform from any claim or dispute with a third-party provider arising out of your use of an External Service.
14.1 User Warranties. You represent and warrant that:
(a) all information and Content you upload to the Platform are accurate, complete, and not misleading;
(b) you have full power and authority to enter into and perform your obligations under these Terms;
(c) your use of the Platform complies with all Applicable Law, including DLD and RERA regulations; and
(d) you possess and will maintain all licences, permits, and consents required to market, lease, sell, or broker property in Dubai.
14.2 Platform Disclaimer. The Platform and all Content are provided on an “as-is” and “as-available” basis. To the maximum extent permitted by Applicable Law, the Platform expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including any warranty of accuracy, non-infringement, merchantability, satisfactory quality, or fitness for a particular purpose. The Platform does not warrant that:
(a) Listings are current, complete, or error-free;
(b) any property is available, defect-free, or correctly described;
(c) the Platform will be uninterrupted, secure, or free from viruses; or
(d) any particular result will be achieved through use of the Platform.
14.3 Professional Advice. No Content constitutes legal, financial, investment, or other professional advice. You should obtain independent advice before entering into any real-estate transaction.
15.1 Exclusion of Certain Losses. To the fullest extent permitted by Applicable Law, the Platform shall not be liable for any:
(a) loss of profit, revenue, business, contracts, goodwill, or anticipated savings;
(b) indirect, special, incidental, exemplary, punitive, or consequential damages;
(c) loss or corruption of data; or
(d) damages arising from delays, inaccuracies, errors, or omissions in Content.
15.2 Aggregate Cap. The Platform’s total cumulative liability arising out of or in connection with these Terms or the Platform, whether in contract, tort (including negligence), strict liability, or otherwise, shall not exceed the greater of:
(i) AED 5,000; or
(ii) the total fees paid by you to the Platform in the twelve (12) months preceding the event giving rise to liability.
15.3 Non-Excludable Liability. Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other matter that cannot be excluded under UAE law.
16.1 Indemnity Obligation. You agree to indemnify, defend, and hold harmless the Platform, its affiliates, officers, directors, employees, and agents from and against any and all claims, demands, actions, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to:
(a) your breach of these Terms or any Applicable Law;
(b) any inaccuracy in your warranties or representations;
(c) your Content, Listings, or communications;
(d) your misuse of the Platform; or
(e) any transaction, dispute, or dealings between you and another User or third party.
16.2 Indemnification Process. The Platform shall promptly notify you of any claim, allow you to assume control of the defence (subject to reasonable conditions), and co-operate at your expense. The Platform may participate with its own counsel at its own cost.
17.1 Definition. “Force Majeure Event” means any circumstance beyond a party’s reasonable control—including acts of God, natural disasters, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, riot, labour dispute, governmental action, power or internet failure, or the unavailability of third-party services— that prevents or delays performance of any obligation under these Terms.
17.2 Suspension of Obligations. If a party is prevented from performing due to a Force Majeure Event, that party’s affected obligations are suspended for the duration of the event, provided it:
(a) promptly notifies the other party in writing; and
(b) uses commercially reasonable efforts to mitigate the impact and resume performance.
17.3 Right to Terminate. If a Force Majeure Event continues for thirty (30) consecutive days, either party may terminate the affected services by written notice without liability.
18.1 Grounds for Suspension or Termination. The Platform may, at its sole discretion and without prior notice, suspend or terminate your account, Listing, or access if it reasonably believes that you:
(a) have breached these Terms, any policy, or Applicable Law;
(b) provided false, misleading, or incomplete information;
(c) engaged in fraud, money-laundering, or other illegal activity;
(d) posed a security, reputational, or regulatory risk; or
(e) are subject to sanctions or a governmental order.
18.2 Effect of Termination. Upon termination:
(a) your right to access the Platform immediately ceases;
(b) all outstanding fees become due and payable;
(c) your Listings may be removed or archived; and
(d) the Platform may retain or delete your data in accordance with the Privacy Policy and Applicable Law.
18.3 User-Initiated Deletion. You may request deletion of your account by using the in-platform feature or by written notice. The Platform will act on the request within a reasonable time, subject to regulatory record-retention requirements.
18.4 Survival. Clauses 11 (Intellectual Property), 12 (Permitted Use), 15 (Limitation of Liability), 16 (Indemnification), and any other provisions that by nature should survive, shall survive suspension or termination.
19.1 Regulatory Framework. The Platform processes personal data in accordance with Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“PDPL”), its Implementing Regulations, and any guidance issued by the UAE Data Office. Where property-related data constitutes “personal data,” it is handled under the same framework.
19.2 Data Controller & Processor Roles. For the purposes of the PDPL, the Platform acts as:
(a) Data Controller with respect to account information, usage logs, and marketing preferences; and
(b) Data Processor when storing or displaying Listings and associated customer data on behalf of Brokers or developers—who remain the Data Controllers for that information.
19.3 Lawful Bases for Processing. Personal data are collected and processed on one or more of the following bases: (i) performance of a contract; (ii) compliance with a legal obligation (e.g., AML/CTF checks); (iii) legitimate interests (e.g., fraud prevention, service improvement); or (iv) consent (e.g., direct marketing, non-essential cookies).
19.4 Data Subject Rights. Individuals have the right to access, rectify, erase, restrict, object to processing, and port their personal data, as well as the right not to be subject to automated decisions producing legal effects. Requests may be submitted via the email address in Clause 22.
19.5 International Transfers. Where personal data are transferred outside the UAE, the Platform ensures an adequate level of protection through: (a) a transfer to a jurisdiction designated by the UAE Data Office as adequate; (b) approved standard contractual clauses; or (c) another exception permitted by the PDPL.
19.6 Data Retention. Personal data are retained only for as long as necessary to fulfil the purposes for which they were collected and to satisfy regulatory, accounting, or reporting requirements (typically five (5) years for real-estate records).
19.7 Security Measures. The Platform implements appropriate technical and organisational measures—including encryption in transit and at rest, role-based access controls, and regular penetration testing—to protect personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage.
19.8 Cookies & Similar Technologies.
(a) Strictly Necessary Cookies enable core functionality (e.g., session management, fraud prevention) and are deployed without consent.
(b) Analytics & Performance Cookies gather aggregated statistics and are deployed only where the user has provided opt-in consent through the cookie banner.
(c) Advertising Cookies personalise content and may be set by third-party networks with the user’s prior consent. Users can manage preferences via the cookie settings panel at any time.
19.9 Data Breach Notification. In the event of a personal-data breach likely to result in a risk to the privacy or confidentiality of data subjects, the Platform will notify the UAE Data Office within the statutory timeframe and affected users without undue delay, consistent with Articles 9 and 10 of the PDPL.
20.1 Right to Amend. The Platform may modify, update, or replace any part of these Terms at its discretion to reflect changes in law, technology, or business practices.
20.2 Notification Procedure. Material amendments will be communicated by: (a) e-mail to the address associated with your account; and/or (b) a prominent notice on the Platform at least seven (7) days before the changes take effect, unless a shorter period is required by law.
20.3 Implied Acceptance. Continued access to or use of the Platform after the effective date of the amended Terms constitutes acceptance of the changes. If you do not agree, you must cease using the Platform and may request account deletion under Clause 18.3.
20.4 Version Control. The “Last Updated” date at the foot of this document indicates when these Terms were most recently revised. Historic versions may be obtained on request.
21.1 Governing Law. These Terms, their subject matter, and any non-contractual obligations arising out of or in connection with them are governed by the laws in force in the Emirate of Dubai and, where applicable, the federal laws of the United Arab Emirates.
21.2 Jurisdiction.
(a) Primary Forum. The Courts of Dubai shall have exclusive jurisdiction to settle any dispute, claim, or controversy arising out of or relating to these Terms, their interpretation, or their enforcement.
(b) Specialised Tribunals. Where a dispute falls within the mandatory jurisdiction of a specialised body—such as the Rental Disputes Centre (for landlord-tenant matters) or the Dubai International Financial Centre (DIFC) Small Claims Tribunal (if agreed)—that body’s jurisdiction prevails.
21.3 Alternative Dispute Resolution. Nothing precludes the parties from attempting to resolve disputes through negotiation, mediation, or other consensual ADR mechanisms prior to commencing formal proceedings.